Shipping & Returns

We want your experience with WHYTER to feel simple, clear, and stress-free. Below you’ll find everything you need to know about shipping, delivery, and returns.

Shipping Information

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information as soon as your package ships.

Shipping Times

Estimated delivery times vary by location:

  • United States: 5–10 business days

  • Canada, UK, Australia: 7–14 business days

  • International: 10–20 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly stated on the site.

Tracking Your Order

Once your order ships, you’ll receive an email with tracking details.
Please allow up to 48 hours for tracking information to update after receiving your shipment confirmation.

Packaging Notice

While we complete our WHYTER packaging rollout, some orders may arrive in our manufacturing partner’s packaging.
Rest assured, the product inside is the same quality and formula shown on our website.

Returns & Refunds

Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

  • Items must be unused, unopened, and in original condition

  • Original packaging must be intact

Due to hygiene and safety reasons, opened or used whitening products cannot be returned.

How to Start a Return

To request a return, please contact our support team at:

📧 nsavmedia@gmail.com

Include your order number and reason for return, and our team will guide you through the next steps.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll make it right.

Exchanges

At this time, we do not offer direct exchanges.
If you’d like a different item, please initiate a return (if eligible) and place a new order.

Cancellations

Orders can only be canceled or modified within 12 hours of purchase. Once an order has been processed, we’re unable to make changes.

Additional Information

WHYTER is not responsible for:

  • Delays caused by shipping carriers

  • Lost or stolen packages marked as delivered

  • Incorrect addresses provided at checkout

Please double-check your shipping details before completing your order.

Need Help?

We’re here to help.

📧 nsavmedia@gmail.com
Our team typically responds within 24–48 business hours.